What our customers say

Service rating:

Customer service was excellent. Yes I would recommend to others.

Anonymous customer

Service rating:

Excellent communication.

Anonymous customer

Service rating:

Brilliant service, provided all help possible and made me feel like I could ring at any moment if I had a question or any doubts, thanks to the great sales lady I was dealt with Shelby, it was a pleasure.

Anonymous customer

Service rating:

Good service

Mrs Batey

Service rating:

Everything dealt with excellently

Mr Stuteley

Service rating:

As I am a lady in her mid-80s, and for the first time purchasing a car alone,
I found it quite hassle free, mainly due to Mrs V. Hodgess patience and expertiseI who also advised re obtaining documents etc., appointments were always spot-on,
every help & kindness given, plus offers of many drinks, but not G & T !!!!!!!!!

If time permits ? I will definitely purchase another, perhaps a 2 door Smartcar.
Needless to say. would also recommend.
I would also mention Mr D.Richardson who was brave enough to take me
out for a drive, my never having driven auto, after 60odd years manual.

Anonymous customer

Service rating:

Fantastic service, I was made to feel very special. Nothing was too much trouble. My sales person had excellent knowledge of the car and was very patient showing me how everything worked. I would highly recommend the dealership.

Miss Whyte

Service rating:

Pleasant and courteous to deal with, and give the customer a satisfactory experience.

Anonymous customer

Service rating:

Tom & Graham sales at Probus understand that the “customer is king”.

Anonymous customer

Service rating:

Shelby, who sold the car to me was very helpful and very professional. I will have no regrets of buying another car from her.

Mr Polk

Service rating:

Whole buying experiance was a pleasant one,the salesman and team was polite patient and very help full I would certainly recommend them

Mrs Hawkins

Service rating:

Car lovely, and staff lovely,

Dr Hicks

Service rating:

Friendly and competent staff very helpful. Best service aground

Mrs Williams

Service rating:

Very Good in general however video sent of car when arrived at dealership was a nice thought but it was parked right next to a skip which was worrying.
On collection we noticed the bonnet had some polish smears from Stargard and when we arrived home two cuts were evident in centre console in back sent picture to Callum Dart with memo stating would like new console and bonnet repolished with Stargard to see if blemishes can be reciified.

It seems valeting bay needs to quality check more thoroughly on this occasion and hoovering can damage plastic consults.

Mr Macey

Service rating:

Good, with reservations.

Anonymous customer

Service rating:

They were prepared to meet the best deal on Carlow and offered a fair p ex

Anonymous customer

Service rating:

The whole experience could not be faulted. I was made to feel welcome on each occasion I visited and your lady receptionist even remembered that I prefer latte coffee - one heck of a skill.

Mike and Michael were both kind and fun to be with and understood that I have difficulty remembering everything due to a brain tumour. No patronisation, just kind understanding.

I was so impressed that I have recommended my close friend Carol Waters to take a test drive and I believe that she is also considering a Smart, perhaps may have already done the deal.

A work force to be proud of.

Jeanette Hackwell

Mrs Hackwell

Service rating:

Shelby is the perfect salesperson for Mercedes South West. Great reception team at Plymouth branch too.

Anonymous customer

Service rating:

Exellent service, friendly people ecspecially Nick Joned

Miss Jolly

Service rating:

Excellent customer service

Dr Olaiya

Average Feefo Rating

Overall service rating

4.8/5

Based on 55 service reviews

View on Feefo

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